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Home > Return Policy

Return Policy


General Policy for Returns:

At Hummels at a Discount, we offer 100 % customer satisfactory guarantee. We allow our customers to get an easier return than ever. Please Click Here to submit your RMA request.

Here are the rules to follow for your return:

  • You must request a return for refund within 30 days after the invoice date. No refunds after 30 days.
  • Each return MUST have a RMA number, the "Return Merchandise Authorization" number. Please write down the RMA number outside of the box when you return your merchandise.
  • One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request for a different RMA number for your returns.
  • When returning product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Hummels at a Discount will not be responsible for any shipping loss from your side.
  • Customer must inform Hummels at a Discount of any order discrepancy within 7 days of the delivery date for accurately investigator. Physical damage to any product will void the RMA Policy.
  • All return (s) must have the original packaging and accessories.
  • The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance; Hence Hummels at a Discount will not reimburse any customer for return shipping cost.
  • Please allow 2-7 business days to process your return.
  • Hummels at a Discount reserves right to refuse the service that void the return policy.
  • Please note that not all items are covered by our return policy.
    We suggest you read the complete return policy before you make your purchase.

Return Policy for Refunds

You may return items sold by Hummels at a Discount within 30 days from the invoice date for a full refund (If you received free shipping,actually shipping and handling cost will not be refunded.). Please include the following information: a copy of your invoice; if you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items for a refund must be returned in "as new" condition in the original packaging and include all accessories. A 15% restocking fee may be applied to all returns for a refund if the return is a result of your error.

We cannot accept returns of certain items for a refund, including:

  • Any item that is returned more than 30 days after delivery.


  • The original Invoice and a Return Authorization Code must accompany the returned item.
  • The item must be returned in its original condition, unworn and unaltered in any way.
  • Non-insured packages will be returned to sender.
  • Items damaged due to client negligence cannot be returned.
  • Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
  • Shipping, handling/processing and insurance charges are not refundable.
  • Gifts to third parties are not refundable, and can only be exchanged.

Return Policy for Exchange:

At Hummels at a Discount, we do accept exchanges within 30 days of purchase. If you purchase a Hummel that is a duplicate to one you already have, you may exchange the Hummel for one of equal or higher value. The customer is responsible for return shipping and insurance costs. Shipping charges will apply for shipping the replacement Hummel to the customer.

Return Shipping Cost:

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.

Restocking Fee:

A 15% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable.

Canceled order or address errors:

Canceled order must be called into 1-800-882-9946 before 11 a.m. EST, no e-mail accepted to avoid cancellation fee (shipping cost). For any refused package or any returns to Hummels at a Discount due to incorrect address, action, inaction or absence of the recipient, we will refund back to your credit card with less shipping charge.

Return Procedure:

You must obtain a Return Merchandise Authorization (RMA) number within the guarantee return period for the products, and all RMA must be submitted online (RMA Request). Hummels at a Discount will not accept returns without prior authorization or a RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the shipping box. If the original order was paid with a credit card, please enter the credit card number on the RMA request form so that the credit will be applied correctly.

Customers are solely responsible for shipping any returned products to Hummels at a Discount. Customers agree to pay all shipping charges and accept all risk of loss for the return products during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals and other accessories provided by the manufacture. Please allow 2 to 7 business days to process your returns.

All Clearance products purchased from Hummels at a Discount will not be accepted for returns.

For further assistance please e-mail to info@hummelsatadiscount.com


* It's important to read and understand our return policy before you submit *
** Your RMA Request Form **


THANK YOU FOR YOUR UNDERSTANDING OF HUMMELS AT A DISCOUNT'S POLICY

Click here to submit your Return Request




If there is No Add to Cart Button, the Hummel is SOLD OUT.


We sell M.I. Hummel Club Figurines but we are not the M. I. Hummel Club.


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Hummels at a Discount 41 E. Wesmark Blvd. Sumter SC 29150 1-800-882-9946 10am - 6pm EST

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M.I.HUMMEL® and HUMMEL®, in signature and/or block forms, are registered trademarks of W. Goebel Porzellanfabrik, & Co. KG, Germany. M.I.Hummel figurines, plates and bells are copyrighted products. ©Goebel 2005.